AlJood Med Exchange and Return Policy
Thank you for choosing AlJood Med Online Store for Medical Supplies, we are pleased to serve you.
Sometimes you may change your mind about the products you have purchased, do not worry, we have facilitated the process of return or exchange through the following procedures:
Policy for the return or exchange of purchases:
- If you wish to exchange or return the product, you must contact us first.
- The customer has the right to return the product within 3 days from the date of receipt, provided that the product is intact and no change has occurred.
- The customer bears the full shipping costs, and the cost of the product will be returned to the customer within 7-14 working days from the date of receiving the product.
- The customer has the right to replace the product with another product after sending the shipment within 7 working days, and he must bear the full shipping cost and the product cost difference, if any.
- If the product is defective, or does not conform to the specifications that were determined at the time of purchase, the customer has the right to replace or return the product within 14 days, and in this case the customer must send proof of shipping costs indicating the shipment number and cost.
- The customer then has the right to get the full amount back.
- Products that are included in discounts and offers are not exchangeable or refundable, with the exception of a defect in the product.
- The order cannot be canceled after the bill of lading is issued or if the shipment is delivered to the shipping companies, and if the customer does not want to receive the shipment, he must contact the shipping company and inform them of his unwillingness to receive the shipment and after the shipment is returned to us, the customer bears the shipping cost.
Products cannot be returned or exchanged in the following cases:
- Returns and Exchanges do not include wholesale products.
- Return and exchange after using the product for any reason.
- When the product is changed from its original condition or its box is opened for any reason.
- Returns are not accepted after 3 days of receipt, and exchanges are not accepted after 7 days.
- Returns are not accepted for personal use products such as socks and toilet chairs, in addition to home care appliances and others.
- Returns are not accepted for any other products whose return affects the health of customers.
- Products that have been installed at the customer’s site cannot be returned and cannot be returned to their original condition.
- Products that were manufactured at the request of the customer according to the specifications he specified.
Warranty and Maintenance:
The warranty is only for medical devices as per the agent's warranty.
Cancellation of Orders and Refund:
When canceling the order, depositing the amount may take a period of time between 7-14 working days, depending on the customer's bank or payment method.